A delivery will be considered invalid at our end if you intimated us in advance at least by 3pm a daybefore. If you receive a delivery despite this, you are eligible for a refund.
Refusing delivery without prior information does not qualify for any type of refund. The following are the only admissible ways of prior intimation: Call/Email/WhatsApp us.
Please note, informing the delivery boy is not admissible as formal intimation of order. The customer care department is the only authorized channel for this.
For Flexible Plans: The prepaid amount in the wallet is completely refundable to the customer. (provided that the customer intimate his intention in 3 days advance).
For Monthly Plans: The remaining amount in the subscription is 80% refundable, as it is subjected to 20% subscription termination charges. (provided that the customer intimate the same intention in 3 days advance).
Each(500ml/1L) broken glass bottle will be charged at INR50.
We request you to rinse and return the bottles on every next scheduled delivery.
We charge a nominal amount of INR50 fully refundable to you after receiving all the due bottles.